Terms & conditions

Privacy Policy

HI Iceland is committed to protecting your personal information. This Privacy Policy explains how we collect information about you, how we use the information we collect, and how you can instruct us if you prefer to change the use of that information.

1. Who we are

HI Iceland is part of Hostelling International and we operate the Reykjavik Eco Campsite, which is a vibrant Camping community open to City visitors on a camping holiday all year round, located in Laugardalur valley. At Reykjavik Eco Campsite we aim to be the kind of hosts that inspire the ones who stay with us by implementing various daily practices in the most sustainable way possible. Reykjavik Campsite has a capacity of altogether around 800 travelers.

HI Iceland is a data controller and a data processor in terms of the General Data Protection Regulation (GDPR).

2. How we collect your information

Information about you will be collected by Reykjavik Campsite in several ways:

  • When you book accommodation
  • When you submit a general inquiry via our website
  • When you send a request regarding accommodation, groups, tours, and activities
  • When you contact us
  • When you take part in surveys, events, and competitions
  • When you use our websites
  • When you interact with us through social media or email
  • When you book our accommodation through third-party websites
  • When you are involved in an accident or incident at one of our properties


3. What personal information we collect

Reykjavik Campsite may collect the following types of personal data about you:

  • Name and contact information (address, email, and telephone number)
  • Payment details
  • Information relating to your online interaction with Reykjavik Campsite, for example, the pages you visit on our websites, your IP address, device and browser type, as well as social media interactions

4. How we use the information we collect

We use your personal information in the following ways:

  • To confirm and remind you of your reservations
  • To provide the services you have requested
  • To record your interactions with us
  • To contact you by email, post, text message, or phone with relevant communications about our products and services, such as surveys and promotions
  • To personalize the services and communications we offer to you
  • To help inform and improve the relevance of our online advertising
  • To analyze data so that we can better understand customer and supporter behavior, trends, and the impact of our activities
  • To record any accidents or incidents that you may have been involved in or witnessed at one of our properties
  • Where we process your personal information, it may be held by Reykjavik Campsite or by trusted third-party companies that process it on our behalf.

Please also read our Cookie Policy and our website terms and conditions.

5. How long we keep your information

We retain your personal information for as long as needed to fulfil the requested service. In some cases, we must retain it to meet our legal obligations for reporting (for example, retaining financial records for up to seven years).

When your information is no longer required, we will delete it securely.

We may retain information about customers whose conduct has been anti-social or breached our policies, to restrict those customers’ future use of our services.

6. How we keep your information safe

We follow good security practices (including appropriate technical and organizational measures) in the processing, storage, and disclosure of information that you have given us. We monitor your information where practical to do so to check that it is accurate and up to date.

Our security procedures mean that we will need to confirm your identity before we can discuss your membership, bookings, or other queries.

7. Disclosing your information to other organizations

We may use trusted third parties to process your information on our behalf and when we do, appropriate data privacy contracts will be in place. We will only transfer your personal information on the understanding that the third party has undertaken to us that they have in place adequate technical and organizational measures to protect that information.

The data that we collect from you may be transferred to, processed, or stored at, a trusted third-party destination outside the European Economic Area (“EEA”).

We may release your information to the police or other authorities where we are under a legal obligation to do so.

We may engage with trusted third parties to analyze data about our customers, supporters, and website users to provide us with greater insight into customer and supporter behavior to inform future developments.

We may also provide anonymous statistics to reputable third parties for analysis. These statistics will not include any personal information.

8. Your rights

You may, at any time:

  • Ask us what information we hold about you and what we are doing with it
  • Request copies of the information we hold about you
  • Ask us to correct your information if it is inaccurate
  • Request that we delete your information
  • Ask us to change the way we process your information
  • Object to our processing of your information
  •  Change how we communicate with you

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Icelandic Data Protection Authority via their website at https://www.personuvernd.is/information-in-english/

If you want to unsubscribe from HI Iceland emails, you will find an unsubscribe link in the footer of our newsletter.

9. Updates to this privacy policy

We regularly review and update this privacy policy, as our services and use of personal data evolve. If we want to make use of your data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

10. How to get in touch

If you have any questions regarding our privacy policy or wish to exercise your data privacy rights, contact us at info@reykjavikcampsite.is

Cookie Policy

When you visit Reykjavik Campsite´s website we use cookies to make this website function properly as well as to improve the user experience of our visitors. Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies, and further information about cookies. We are providing this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. The cookies used on our website do not collect personal policies and may change from time to time.

What are cookies?

A cookie is a small data file that a website sends to your computer, tablet, or mobile device each time you use the device to visit our website. Cookies enable our website to remember your actions and preferences over a period of time so whenever you come back to the website it will recognise your device.

How do we use cookies?

We use cookies for a variety of reasons detailed below. We use cookies to improve our website, its content, and layout, and to identify our most popular web pages. Cookies help us to improve usability and user experience as well as the performance of the website. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website, and subscription service, and to use the website features and we don’t ask for your consent to place these on your computer.

  • Account related cookies
    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.
  • Surveys related cookies
    From time to time we offer user surveys and questionnaires to provide you with interesting insights, and helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookies
    When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies
    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
  • Performance and functionality cookies and third-party cookies
    These cookies are used to enhance the performance and functionality of the website and subscription service but are non-essential to their use. However, without these cookies, certain functionalities may become unavailable, and we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent. These are cookies from Google Analytics, Adwords, and eCommerce tracking
  • Analytics and customization cookies:
    These cookies collect information that is used either in aggregate form to help us understand how our websites, and subscription services are being used or how effective our marketing campaigns are, or to help us customize our websites for you.
  • Advertising cookies:
    These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
  • Social networking cookies:
    These cookies are used to enable you to share pages and content that you find interesting on our websites, subscription services through third-party social networking, and other websites. These cookies may also be used for advertising purposes.

How can I control cookies?

You can control and/or delete cookies on your device by using the settings in your web browser. Please note that if you delete all cookies and/or prevent our website from using cookies, some services and functionalities on our website may not function correctly.

How often will you update this Cookie Statement?

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us at info@reykjavikcampsite.is

This cookie policy was last updated on April 18th, 2024

Reykjavik Campsite / HI Iceland / Farfuglar SES

Sundlaugavegur 32, 105 Reykjavík